We are happy to serve customers and fulfil their requirements.We will gladly help you, to provide the most hassle-free online shopping experience. You are covered and your money safe.
In case customers having any concern related to products purchased from radiumbox have to inform radium box customer service within 48 hours of product delivery.
Customers must share the video with the customer care team, in case of an empty package, quality & quantity issue identified.
Customers must have to share 7-8 images of the complete product, including product packaging (inner & outer) and shipment label while raising return/exchange request.
Return/ Exchange requests only be accepted after remote verification by our support team.
Action on the returned consignment will be taken only after the product is received at our location and thoroughly tested to ensure it is in its original condition as it was sent.
Thereafter, the balance amount will be credited to the customer account through the original source of payment method adopted at the time of placing the order/ radium wallet as per customer’s choice.
It is necessary for you to utilize the funds in your wallet within 180 days on making purchases from our e-commerce platforms.
Return request is made outside the specified time frame of seven days of delivery period.
In cases where price tags, labels, original packing, freebies and accessories, box are missing.
If the Product is damaged by the customer, in any manner as may be determined by Radium Box at its sole discretion.
If the product has been used by the customer.
If Product sold as combo/sets cannot be returned as an individual product.
If the order has already been shipped and the customer wishes to cancel then customer have to bear packaging & handling charges.
If the product has been delivered and the customer requests an exchange or replacement, packaging and handling charges may be deducted.
In case of approved exchanges it takes 7-10 working days for the money to be credited.
Your online transaction on Radium Box is secure with the highest levels of transaction security currently available on the Internet. Radium Box uses safest payment gateways ( PayU/Cash Free) to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Radium Box are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
The 3D secure password is implemented by VISA, Rupay and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" RuPay Pay Secure” services, respectively.
Make sure all entries made in the RD Services/ Installation Service are correct. The Aadhaar RD Service registrants cannot change or update their details once they have registered on the RD Services server. When it comes to the RD service registration customers must purchase it from an authorized dealer. If the product is from a telecommunications service provider or distributor, you may need to share your invoice to proceed.
The device’s serial number must be verified on the Original Equipment Manufacturer (OEM) server. Supported devices include Mantra MFS 110, Morpho MSO1300 E3, Access Startek FM220 U, Secugen Hamster Pro 20, Precision, MSO1300, FM 220 L1, MIS100 and PB 1000. Once activated, you will be notified via mobile or email.
If certification fails, the issue must be escalated to the OEM, with resolution timelines based on OEM standards. Post-RD registration issues not covered under RadiumBox support will be handled by the OEM. Timelines depend on the OEM.
Support complaints can be made through WhatsApp, phone or email. Assistance is provided on Desktop, Laptop, or Computer, using software tools such as Anydesk or Ultraviewer. The mobile user must be guided verbally, and if necessary, the customer should arrange a desktop or computer for remote settings. On-call instructions are given in case of android users, else.
This service is limited to RD activation; it does not cover services like unblocking devices or other issues concerning any hardware. If it is related to an application or portal, all issues may be directed to the respective service provider/vendor after activation of RD. All other devices have to be configured and activated against a request, which is not free. In this regard, write to mail@radiumbox.com or call +91 84343 84343
Important Notes
Invalid serial numbers will need to be rectified to get the right information on the serial numbers.
After form submission alteration of details is not possible.
Make sure that you buy the devices from authorized merchants or trustable sources and the serial number is logged on the manufacturer’s server.
UIDAI mandated products need to conform with specified display norms and have to be STQC accredited. Any deviation from these standards such as say, re-attack, key damage due to some default on the owner’s side will make the device owner responsible for associated costs.
The RD biometric device requires a malware free and clean environment in order to function properly. Do not use fake applications to your computer or other devices to avoid poor performance of your device.
Once the biometric device is activated You will be notified via mobile number or email.
If certification fails The problem is sent to the manufacturer or OEM and timeline will be stipulated as per their defined norms.
If you encounter any issue after rd registration that is not in the scope of our support team. You will receive direct assistance from the OEM.
Cancellation or conversion of orders does not apply to RD Services
After your device is RD ready, don't hesitate to contact your service provider or vendor for any concerns in the app or portal issues.
Devices purchased from other countries require manual configuration and activation, which costs additional fees. If you need more information Please email us at mail@radiumbox.com Or contact us at +91 84343 84343
If the serial number provided by you is incorrect. We connect with you to gather correct information.
It is important to know once the form is submitted. Editing will not be allowed. Please make sure to always enter correct information.
We only sell RD activation services, for issues such as block device. or if received from a telecommunication or distributor Please contact them after RD renewal.
RD Recharge is a software service that organizations provide to their customers. RD Recharge eliminates refunds for hardware issues, such as broken devices. interfering cable or incorrect identification
If you face any problems or have a complaint about the RD Service, Device Activation, or AMC Service, you can report your concern in the following ways:
Email: If you do not receive a response or resolution within 7 days, you may escalate the matter by emailing radiumgrievance@gmail.com, including the order ID and a detailed description of the issue.
Telephone Support: For further information or any issues you may have, please feel free to call our support team on +91 84343 84343 during business hours.
Ticketing system: For a more structured way to handle issues. Complaints should be submitted through the ticketing system.
WhatsApp Support: You can contact us on Watsapp +91 84343 84343 to quickly request the status of your complaint.
We want to resolve issues in the shortest possible time for customer satisfaction. If your issue persists or requires OEM involvement, we will refer you to the OEM for further assistance. When sending an escalation Please ensure that you provide invoices and other supporting documents and save previous communications to ensure faster processing. Your feedback is important to us and we will do our best to improve our services through your feedback.
Policy Updates
We also retain the right to change these policies befitting the need to align with both, UIDAI and OEM legislation. Every update will contain release dates and will be placed at the bottom of the page.
Thank you for your support. In case of further queries or any issue please contact us at +91 8434384343.
Last Updated: 26-March-2025
