Return/ Exchange Information

We are happy to serve customer and fulfil their requirements. If customer receives any product which fulfills the below mentioned criterion, customer is eligible for return / exchange:

Return/Exchange only be approved after remote verification by our support team and written mail request over [email protected]

Product is used/altered/Defective product.

Physical / in-transit damage to the product.

Empty packet/some items or accessories are missing.

Significant difference found in RadiumBox website as comparison to product.

Customer is not eligible for return/exchange if

Its “No longer needed”.

Customer tried to handle the product and were unable to use it which promotes any tear/damage.

Made to Product(on demand) will not be returned.

No adjustment/settlement of amount allowed after 90 days of transaction for hold orders.

Guidelines for Return/Exchange:

For Products purchased on Radium Box, in the event the customer has any concern with the Product, the customer shall inform Radium Box Customer care within 48 Hours of product delivery.

Customers must share video with the Customer care team while opening the package in case of Empty Package/Quantity issue.

Customers need to share 7-8 images of the Complete product, Product packaging/box (Outer & Inner) & Shipment label while raising the Return or Replacement request.

In case of goods return will be accepted only in case of wrong, defective, damaged product.

In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.

All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories.

Radium Box shall endeavor to process the exchange/refund within 7 (Seven) working days from the date of request.

Exchanged shipment only be dispatched after receiving of product at our location.

Only partial refunds are offered in certain circumstances

We cannot offer a refund, exchange, or repair if seven days have passed since your purchase. After exhausting the return period, the warranty will be fulfilled by OEM (Original Equipment Manufacturer); customer need to contact OEM for the same and applicable as per their policies. Radiumbox only supports aligning you with them.

Note: Radium Box is always happy to help customer if customer fails to understand the working of product, Customer can contact. Radium Box customer care team either through email / phone/ whatsapp. Radium Box Support Team will connect customer to troubleshoot the issue.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following:

In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank of India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.

Refunds / Returns shall NOT be allowed in the following cases:

Return request is made after the time frame of 48 (Forty-Eight) hours that is specified above.

Cases where price tags, labels, original packing, freebies and accessories, boxes are missing.

If the Product has been damaged by the customer, in any manner as may be determined by Radium Box at its sole discretion.

If the customer has used the Product.

In case a Product is sold as combo/set, it cannot be returned as an individual Product

Once you have received an mail/message from us about processing your refund request, let us assure you that it is in process and we have followed up with our finance team on it.

Sometimes, financial organizations might take a little more time to process your refund request. But if still it hasn't occurred till the date promised by us, you can definitely get in touch with us. We'll be very glad to help you out.

We work so that you enjoy the best hassle-free online shopping experience. You're covered; your money's safe. Once we receive details, we initiate the refund process as soon as we get back.

If refund is also approved, within 7 to 10 working days, it will get credited into your account.

You will need your card number, expiry date, and three-digit CVV number at checkout to pay with your debit card. You will then be forwarded to your bank's secure page where you will have to enter your online password issued by your bank in order to complete the payment.

Payment Security

Your online transaction on Radium Box is protected by the highest levels of transaction security available on the Internet today. Radium Box uses safest payment gateways (PayU/Cash Free) that protect your card information and securely transmit it to the respective banks for payment processing.

All credit and debit card transactions on Radium Box are processed through secure, trusted payment gateways led by the top banks. To enhance online transactions, 3D secure password has been adopted by banks. VISA and MasterCard collaborated with their card issuing banks and introduced "Verified by VISA" and "Mastercard SecureCode" services to assist in implementing 3D password.

The 3D Secure password adds an extra layer of security through identity verification for your online credit/debit card transactions. The password created by you is known only to you, and therefore, only you can use your card for online purchases.

Radium Box knows that it needs a strong ability to detect and resolve fraud. We, as well as our online payment partners, monitor transactions for suspicious behavior and mark those on our end to be hand scrutinized by our team.

Keeping in mind that this is the rarest of rare cases, if our team, after conducting due diligence with all available information, cannot rule out such a possibility, the transaction continues to be held, and customer identity documents are sought. The ID documents help us to ensure that the purchases have been made by a legitimate card holder. We are sorry to cause any inconvenience to our customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

In case payment fails, please retry ensuring the information passed on to the gateway is correct i.e. account details, billing address, password for net banking, your internet connection should not be disrupted during the payment process. If your account has been debited on failure of payment, in general, then it gets auto-rolled back within 7 business days into the bank account. Just have to call us through on +91 84343 84343. All timings for calls: from Monday to Saturday from 8:00 AM till 8:00 PM.

We reserve the right to update or change our Return Ppolicy at any time. Any updates will be posted on this page.

Last Updated: 18/12/24