Return Policy Page

Return Policy

Radium Box Returns and Refund Policy

We accept refunds and exchanges.

Returns

Our policy lasts for 7 days. Before this deadline you will have to send it back to us with a traceable courier. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 07 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@radiumbox.com.

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Radium™ Box is the trademark owned by Phil Technologies Pvt Limited. Radium Shop is the brand PoS of Radium Box a Web-based unified platform, facilitating instant access, electronic delivery and distribution... Read More

Contact Info

  • Address: 40-GF, Harmony Mall, Goregaon (W), Mumbai - 400 104
  • Phone: +91-84343 84343
  • Email: support@radiumbox.com