We are committed to providing the highest standard of customer service.
Our support team’s duty is to provide remote support in the shortest span of time but we are bound in certain factors like OEM, third-party dependency, etc.
Each customer must provide remote desktop details to connect with the remote session (ultraviewer/anydesk) .We assure you that we never save your data/misuse the remote session & no information saved by us after closing the session.
Without remote session & your cooperation we can't be able to do the required settings then it is considered as closed/resolved.
We only provide RD related settings as your order is only for rd service activation, so will make your device rd ready. For any portal-related concern, you need to contact your portal support.
For a few server settings, we are also OEM dependent, so the resolution may take some time that can be conveyed to you as per the situation.
Rd is only the up-gradation/renewal of your details over UIDAI server which does not include physical damage, sensor issue etc.
If your device is blocked by any service provider/application then you need to contact them only.
Rd activation falls in the category of software services & once it is processed not be reverted.
Maximum 2 attempts are done by the support team to connect over call, if the call is not picked/answered/unreachable from your side then you need to reach us to log the request.
This service is only for the RD activation of devices, unblocking/hardware-related issues not be covered under this service.
Once the applied device is rd ready, for any other app/portal-related issues please contact your service provider or dealer.
A manual procedure is applicable for the complete installation/activation of a biometric device bought outside India (a foreign country purchased aadhaar biometric device) and it is also additionally chargeable, for details please mail us: at support@radiumbox.com or call us at +91 84343 84343
For the international support services our technical team will coordinate you thru various platforms like WhatsApp/skype/IMO as per mutual availability & our working hours are 09:00am to 06:00pm IST (Sunday weekly off).
While the Device Provider will use all reasonable efforts to guarantee that the UIDAI specified security criteria are maintained to avoid breaches such as replay attacks and key compromises.
Suppose it is proved that such breaches were caused by a deliberate breach on the part of the Device Provider or by non-compliance of the devices and associated components with current standards. In that case, Device Provider will be liable for damages.
The biometric rd scanning equipment will be used in user’s surroundings or an environment that the user controls or influences.
The Purchaser is responsible for maintaining the required level of security and related measures to prevent security breaches, including but not limited to preventing replay attacks, compromise of device keys, and keeping the environment free of rogue applications, malware, virus, and other items that may either adversely affect the functionality of software provided by the device provider or attempt to hack/disrupt the functionality of such software to cause a security breach.
We only provide the rd activation of the device, for unblocking the device or the device belongs to telecom or dealer, the customer needs to contact them only after successful RD renewal.
The rd recharge is the software services, hardware-related issues of the dead device, tampered cable, and non-detection of a device not covered under this Radium Box RD renewal.
We are committed to providing the highest standard of customer service.
Our support team always ready to provide remote support but we are bound in certain situations like OEM, third-party dependency, etc.
For RD biometric devices and GPS devices, installation support will be provided remotely for desktop users and over the phone for Android users.
For any other products, we will align the customer with the OEM (Original Equipment Manufacturer), and customers will need to directly communicate with them for support.
As an authorized seller of these products, all warranty coverage will be handled by the respective OEMs. However, we will assist you in connecting with them whenever needed.
Remote Installation Support: Technical support is provided exclusively through remote desktop software. Customers must install a remote desktop application and share access details to receive support.(for confidential purpose del data)
Support for Android Users: Android users will receive instructions via phone calls or screen sharing only.
Call Attempts & Customer Responsibility: The support team will make a maximum of two attempts to connect via call. If the call is not picked up, unanswered, or unreachable the intimation shared via registered email, in that case customer must reach out to log the support request thru our channel of support system call/whatsapp/email
Service Scope: This service is exclusively for troubleshooting driver software required for RD service and providing the best instructions/guidance on using biometric devices. It does not include unblocking, hardware-related issues, or repairs.
Server Issues: In case of UIDAI or OEM server-related issues, the customer must wait until the issue is resolved at the server end.same is informed to the customer when resolution notification is received.
App/Portal Support: Once the device is RD-ready, any app or portal-related issues must be addressed by the respective application provider.
Technical Support Service not covers the below issues:
Dead devices
Tampered cables
Non-detection of the device
Application Support: For any application-related issues, customers must contact the respective app support team.
Technical Support Validity: The ₹99 Technical Support package is valid for one-time use within a period of one month. The ₹299 Technical Support package is valid for ten-times use within a period of twelve months. Customers must avail of the service within this validity period.
Serial Number Specific Service: The service is applicable only for the serial number provided at the time of submitting the request.
Expired RD Service: If the RD service validity has expired, the customer must apply separately for RD services.
We must strictly follow and adhere to UIDAI rules and regulations, as well as OEM norms. Any changes made by them must be implemented accordingly.
Policy Updates
We also retain the right to change these policies befitting the need to align with both, UIDAI and OEM legislation. Every update will contain release dates and will be placed at the bottom of the page.
Thank you for your support. In case of further queries or any issue please contact us at +91 8434384343.
Last Updated: 26-March-2025
