Support Policy
We are committed to providing the highest standard of customer service.
Our support team always ready to provide remote support but we are bound in certain situations like OEM, third-party dependency, etc.
Each customer is valuable for us, so for each order 6 times support is valid for a year. This count increases in the ratio of the validity period.
It is compulsory for each customer to provide remote desktop (via anydesk/teamviewer/ammyadmin) We assure you that we never save your data/misuse the remote session & no information saved by us after closing the session.
Without remote session & your cooperation we can’t able to do the required settings then it is considered as closed/resolved.
We only provide RD related settings as your order is only for rd service activation, so will make your device rd ready. For any portal-related concern, you need to contact your portal support.
For few server settings, we are also OEM dependent, so the resolution may take some time that can be conveyed to you as per the situation.
Rd is only the up-gradation/renewal of your details over UIDAI server which does not include physical damage, sensor issue etc.
If your device is blocked by any service provider/application then you need to contact them only.
Rd activation falls in the category of software services & once it is processed not be reverted.
For the international support services our technical team will coordinate you thru various platforms like WhatsApp/skype/IMO as per mutual availability & our working hours are 09:00am to 06:00pm IST (Sunday weekly off).
