Phil Technologies (P) Limited trading as Radium Box and Radium Shop, 1312 - Hemkunt Chambers 89, Nehru Place New Delhi 110 019 (hereinafter "Radium Box") maintains the internet portal http://radiumbox.com/, an ecommerce portal (hereinafter "Radium Box"). On Radium Box customers will be offered goods. The offering on this site is only directed at end users of legal age. These terms and conditions find application in all contracts which members enter via radiumbox.com as well as all general business relationships between Radium Box and its customers. Radium Box does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Sunday and all statutory holidays.
Applicability: The policy is a legal binding document between the user and Phil Technologies (P) Limited, describing the terms and conditions under which the offered services and products can be used.
Eligibility to Use: Users must have legal authority to enter into a contract with Radium Box and use its services.
Content: All content available through Radium Box's sales channels is proprietary and subject to intellectual property laws. Users must follow directions and instructions issued by Radium Box concerning the use of content.
Website Use: The website is intended for lawful use by genuine users. Users are prohibited from distributing, modifying, selling, or transmitting any content from the website for commercial purposes without prior authorization. Registration may be required to use certain features.
To know more about Radium Box Privacy Policy please visit policy page
Order Placement
All the products on this website are sold by Radium Box directly to the customers. Radium Box provides marketplace services to its customers.
Once your Order is successfully placed, you will receive a confirmation over email and text message from Radium. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your login id.
Shipping Information
We maintain partnerships with multiple courier companies to ensure efficient and reliable delivery services.
Our delivery network covers over 24,000+ pin codes across India, offering extensive reach to customers.
For areas not serviced by regular couriers, we utilize India Post to ensure delivery.
Customer Communication:
Deliveries are OTP/Digitally Sign verified to ensure secure transactions and prevent unauthorised receipt of goods.
Customers receive timely notifications regarding their order status through SMS, email, and WhatsApp, keeping them informed throughout the shipping process.
However, for some products delivery time may vary depending upon the availability or the size of the order.
Product delivery time is depends upon some of the below parameters:
Stock availability
Size of the order
Shipping Address
Size of the product
Make to Order products
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you dispatch information. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
Order Status Information
Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details and on dispatching you will get notification about your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery timeline. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
Bulk Order Information:
Yes we accept bulk orders, for bulk orders please mail at mail@radiumbox.com or whatsapp us-+91 84343 84343
Order Payment Fail Information
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please write to us: mail@radiumbox.com
Radium Box believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by mailing at mail@radiumbox.com with images as proof. We will look at it immediately and get back to you.
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
Return/ Exchange Information
We are happy to serve customer and fulfil their requirements. If customer receives any product which fulfills the below mentioned criterion, customer is eligible for return / exchangeFor more information about return/ refund please visit return/exchange policy
Limitation of Liability - Radium Box shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of its services. Our liability for product issues is limited to replacement or refund as per the return policy.
Policy for Handling and Shipping of Products:
Quality Control:
Upon receiving products from the manufacturer, our quality control team conducts thorough inspections to ensure all items meet the defined standards.
Each selected device undergoes a secondary quality check to maintain consistency and reliability.
Updated documentation is maintained in our database to track each product's quality status.
Packaging:
Products are packaged using sustainable materials and techniques to minimize environmental impact.
Waste reduction strategies are employed during the packaging process to promote eco-friendliness.
After-Sale Service:
We offer a 72 hours exchange policy for products with manufacturing defects, providing customers with peace of mind.
Beyond the exchange period, warranty fulfillment is handled by the original equipment manufacturer (OEM), ensuring continued support and satisfaction.
By adhering to these policies, we aim to maintain high standards of quality, sustainability, and customer satisfaction throughout the handling and shipping of our products.
Radium Box Sustainable Packaging Policy
At Radium Box!, we believe in taking a more circular approach when it comes to sustainable eco-friendly packaging and waste reduction. We recognize that we have an important role to play in tackling these critical issues in industry and beyond. OUR APPROACH For Radium Box! and our brands, we’re committed to sustainable sourcing while focusing on reducing and mindfully reusing or recycling the waste. To help shape and strengthen our strategy, we engage with suppliers, franchisees, governments, non-governmental organizations (NGOs) and other partners to address key focus areas including eliminating unnecessary packaging, shifting to more sustainable materials, supporting better recovery and recycling systems, and lastly, investing in circularity. Another element that’s central to our approach is having freedom within a framework. This provides overarching goals and areas of focus for organization while allowing us to take tailored approaches guided by the unique factors and circumstances that influence packaging and waste where we operate while staying compliant with local governments and regulations. FOCUS AREAS & GOALS Reducing waste from packaging, is an important issue for the business.As Radium Box, working to transition existing packaging as needed and developing new packaging solutions that can be diverted from landfills through
recycling or composting. The following areas outline our holistic view of packaging across the company.
We aim to maximise the use of recycled materials in our packaging:
● We will adopt reusable alternatives to traditional packaging formats where possible.
● We will eliminate problematic and unnecessary packaging materials.
● We will use materials which are widely recycled.
● Any packaging waste generated throughout our business will be recycled using the most efficient processes.
● We will explore any viable closed loop recycling schemes for our packaging waste.
● We will seek to replace and ultimately eliminate all single use plastics in our packaging.
Fibre-based packaging (i.e. paper and board) is our preferred packaging material and must be 100% sustainably sourced in line with Radium Box.
General Testing Requirements: Testing is an effective means for managing product quality, durability, safety, and compliance.
Transparent Reporting
We are committed to regular and transparent communication and disclosure around our sustainable packaging and waste reduction work.
Kindly fill in all the requisite details for RD Installation Service / AMC Service very carefully, these details are not altered or updated once your registration for Aadhaar RD Service is processed over the server.
For each RDService registration, your device must be sourced from a genuine seller, if the device belongs to a telecom or dealer invoice might be asked for further steps.
The serial number should be validated on the manufacturer's server OEM. Mantra MFS 110, Idemia Morpho MSO 1300 E3 , Access StarTek FM220 U L1, Secugen Hamster Pro 20, Bioenable Nitgen, Precision PB1000, MSO1300 E3 L1, MFS110 L1, FM220 L1, Irishield Iritech Iris scanner.
You will get notified via SMS/ email, once the activation of the biometric device will be successfully done.
If the validation fails then we will escalate this issue to the Manufacturer or OEM and it may take time.
In case of further issues, you will get direct support from the OEM.
In case of cancellation of the RD order, in certain circumstances. You can adjust your total/partial amount in RD Service of any other eligible device purchased online or offline on the Radium Box platform.applicable only in special conditions.
You can log the support complaint through various support channels, WhatsApp/call/email/raising a ticket.
Online remote service are need to be chosen if customer required remote desktop support for necessary setting to make device ready to use. Unlimited remote support should be provided till the validity period selecting at the time of applying for rd services.
The support team can support you remotely over your desktop/laptop/computer.
Anydesk/Ultraviewer id is compulsorily required for fulfilling the support request and to do the necessary settings at the user’s end.
For Android users, instructions can be given over the phone call.
Quick Call Back Feature is to opt the customer about each step of receiving to processing & activation of order .
Customers can take advantage of our callback feature, where a technical support executive will contact you directly to assist with any issues you are experiencing with your device.
We are committed to providing the highest standard of customer service.
Note- As per the latest release by uidai dated- 25th March 2025 all requesting entities and ASAs in the Aadhaar authentication ecosystem was informed as whitelisting of new L0 fingerprint registered devices has already stopped from 1.10.2024. The sunset period for L0 fingerprint registered devices which are valid as per Public Device Certificate (PDC) is hereby extended to 30.6.2025. An additional fee may be levied to transactions conducted by using L0 fingerprint registered devices from 1.7.2025 onwards, in accordance with sub-regulation (7) of regulation 12 of the Aadhaar (Authentication and Offline Verification) Regulations, 2021.
Our support team is always ready to provide remote support but we are bound in certain situations like OEM, third-party dependency, etc.
For more support policy concern do visit- support policy page
This technical support service is the additional service that comes with a one-time assistance package valid for one month, specifically for troubleshooting RD service driver-related issues for biometric devices. Support is provided remotely via desktop software or, in the case of Android users, through phone or screen sharing. The service excludes hardware repairs, unblocking, and application-related support, which must be handled by respective providers.
The support team will attempt a maximum of two calls; if unsuccessful, customers must proactively reach out via designated support channels (call/WhatsApp/email). Support is valid only for the biometric device’s serial number submitted at the time of request. Any delays caused by OEM or UIDAI server issues are outside the scope of this service.
For more technical support service policy concern do visit- support policy page
After Sale Support Policy
We are committed to providing the highest standard of customer service.
Our support team always ready to provide remote support but we are bound in certain situations like OEM, third-party dependency, etc.
For more support policy concern do visit- support policy page
Dispute Resolution
In case of a dispute, the user agrees to resolve the matter through Arbitration in accordance with the Arbitration and Conciliation Act, 1996. The Arbitration proceedings shall take place in Mumbai.
If you face any problems or have a complaint about the RD Service, Device Activation, or AMC Service, you can report your concern in the following ways:
Email: If you do not receive a response or resolution within 7 days, you may escalate the matter by emailing radiumgrievance@gmail.com, including the order ID and a detailed description of the issue.
Telephone Support: For further information or any issues you may have, please feel free to call our support team on +91 84343 84343 during business hours.
Ticketing system: For a more structured way to handle issues. Complaints should be submitted through the ticketing system.
WhatsApp Support: You can contact us on Watsapp +91 84343 84343 to quickly request the status of your complaint.
In case of further queries or any issue please contact us at +91 8434384343.
Last Updated: 21-March-2025
